Besides personal referrals, consumers are now trusting your online reputation more than anything else. People are looking for good reviews before they buy a product or service. Consumers will read an average of 10 reviews before making a decision and research shows that customers do not trust a company that has less than 10 five star reviews. Therefore your company needs a strategy to quickly get more online reviews to show up on your directory listings.

 

Solution: Create A Customer Review Strategy

• Create professionally designed review post cards to collect customer reviews
• Create professionally designed review business cards to collect customer reviews
• Create a professionally written email campaign to collect customer reviews

Unlike the 100’s of different software that can monitor your social engagement, brand and company name, these technologies like Google Alerts cannot monitor your reputation. When people leave reviews on a directory site like yelp, they never mention your name because they’re already on your business listing. Therefore, with dozens of review sites that are out there, there is no way for even the most sophisticated social or branding software to know if bad reviews are being posted and no way to follow up to get the bad reviews eliminated.

 

Solution: Create a monitoring process with our team that monitors, tracks, and reviews your listings on a daily basis

• Create a monitoring process that daily monitors, tracks, and reviews your online review sites
• Utilize our team and processes to notify you when bad reviews are posted
• Manually setup an protocol to review all your sites and notify your company of bad reviews
• Develop a positive alert protocol so your team is notified about 5-star reviews so that they can follow up with the reviewer for a possible referral

No matter what strategy a company uses to collect reviews; your company does not have control over the fact that customers may post bad reviews. Your business is only one customer a way from getting a poor reputation online.

Solution: Create A Private Review Page To Collect Reviews

A private review page will ensure that when bad reviews are posted that they will never be public. You will be notified of these reviews so you and your staff can address them if you would like privately and internally.

• Plugin our dynamic review capture page on your website to collect reviews from customers.
• Receive instant alerts to your manager of good and bad reviews.

Companies that get reviews from their customers cannot post those reviews online because local directories like Yelp, Google, Bing, and dozens of other have proprietary filters and algorithms to delete reviews that are posted from the same computer IP network. Therefore, if you post those reviews from inside your business, Google will delete them and flag your Google account as spam because there’s no way to tell if yours is real or made up.

 

Solution: Develop a review acquisition strategy that gently nudges your clients to leave their 5 Star Reviews on public facing directory sties.

• Implement review-based video response when responding to client reviews.
• Only nudge the clients that left a 5 Star Review to post to an online directory.
• Allow them to choose their favorite directory site to post to.

Almost 3 out of 4 consumers say that online reviews are a major factor in deciding or not deciding to buy a product or service. Currently on your website, you do not have the authority or social proof to show the customers who have visited your site that you are the leader in the marketplace.

 

Solution: Harnessing the power of written and video testimonials and adding them directly to your website for new and existing customers to see.

• Branding of your company through videos reviews
• Add video testimonials and reviews to your website
• Add the latest written testimonial reviews from your local directories to your site

All things being unequal, people buy from people. The post powerful reviews are video reviews with real customers that have experienced your products and services. You do not presently have any video reviews to be able to leverage the great customer service and experience that you give on your website, social media, or on any of your business listings.

 

Solution: Create 2-5 video testimonials with which to market and brand your company as a trustworthy company to do business with.

• We setup a time with your current customers to record the great things they have to say about your company and the experience you gave them.
• We edit those testimonials in a way that allows them to convert leads and traffic.
• We also to market those videos on your website, social media, and other online marketing venues.

It’s important that you and your team keep up to date on the progress of creating and maintaining a 5-star reputation online. Therefore, you need a detailed process that will inform you of both the good and unfavorable reviews in a report that you can share with your team.

 

Solution: Develop and maintain a reputation reporting process

• Create a reputation reporting procedural system
• Develop a two week reporting process that highlights all your reviews from the various online directories
• Create a report you can use to share with your staff and others to encourage them on the great job that they’re doing Note: It can also be used as a learning tool to educate them on issues that arise when receiving bad reviews

It’s important to remember that every company is only one customer away from having a bad reputation. It isn’t enough to create and manage a 5-star reputation. It’s important to be proactive in creating a reputation marketing training process for your staff. The most successful companies create a Reputation Marketing Business Culture.

 

Solution: Build a reputation marketing training center for your staff

• We will build a customized and branded reputation marketing training solution each one of your staff. This will educate and inspire them to engage in developing and maintaining a 5 star reputation.
• We will create individual training videos in order to educate your staff on why your online reputation is vital to your marketing strategies. This will insure that each one of your employees will have a clear understanding of how they can contribute and ensure that your company emerges as the market leader.
• We will create a quizzing system where your staff can login, watch the training, and take a short quiz on what they’ve learned. This will help us make sure that each of your staff are on the same page.
• We will then notify you on how they performed with the training so you have an understanding of which of your staff has a clear understanding of your goals and which ones might need a little more support.
• Developing a training system for your company ensures a proactive approach to creating and maintaining your 5-star reputation and will almost guarantee your seat at the table as being a market leader and most reputable company to be doing business with.